{"id":11168,"date":"2026-06-03T15:00:00","date_gmt":"2026-06-03T15:00:00","guid":{"rendered":"https:\/\/mbmlog.com\/?p=11168"},"modified":"2026-06-03T15:00:00","modified_gmt":"2026-06-03T15:00:00","slug":"what-delivery-order-who-pays-fees-importing-is","status":"publish","type":"post","link":"https:\/\/mbmlog.com\/tr\/what-delivery-order-who-pays-fees-importing-is\/","title":{"rendered":"What Is a Delivery Order (D\/O) and Who Pays the Fees When Importing?"},"content":{"rendered":"<style>article img, .entry-content img, .post-content img, .wp-block-image img, figure img, p img {max-width:100% !important; height:auto !important;}figure { max-width:100%; }img.top-image-square {width:280px; height:280px; object-fit:cover;border-radius:12px; box-shadow:0 2px 12px rgba(0,0,0,0.10);}@media (max-width:600px) {img.top-image-square { width:100%; height:auto; max-height:300px; }p:has(> img.top-image-square) { float:none !important; margin:0 auto 15px auto !important; text-align:center; }}.claim { background-color:#fff4f4; border-left:4px solid #e63946; border-radius:10px; padding:20px 24px; margin:24px 0; font-family:system-ui,sans-serif; line-height:1.6; position:relative; box-shadow:0 2px 6px rgba(0,0,0,0.03); }.claim-true { background-color:#eafaf0; border-left-color:#2ecc71; }.claim-icon { display:inline-block; font-size:18px; color:#e63946; margin-right:10px; vertical-align:middle; }.claim-true .claim-icon { color:#2ecc71; }.claim-title { display:flex; align-items:center; font-weight:600; font-size:16px; color:#222; }.claim-label { margin-left:auto; font-size:12px; background-color:#e63946; color:#fff; padding:3px 10px; border-radius:12px; font-weight:bold; }.claim-true .claim-label { background-color:#2ecc71; }.claim-explanation { margin-top:8px; color:#555; font-size:15px; }.claim-pair { margin:32px 0; }<\/style>\n<p style=\"float: right; margin-left: 15px; margin-bottom: 15px;\">\n  <img decoding=\"async\" style=\"max-width:100%; height:auto;\" src=\"https:\/\/mbmlog.com\/wp-content\/uploads\/2026\/06\/v2-article-1780287047921-1.jpg\" alt=\"Overview of delivery orders and payment responsibilities for international shipping and importing (ID#1)\" class=\"top-image-square\">\n<\/p>\n<p>Every week, our logistics team helps importers retrieve cargo stuck at US ports \u2014 often because the delivery order process was misunderstood or overlooked entirely.<\/p>\n<p><strong>A Delivery Order (D\/O) is a release document issued by a carrier, freight forwarder, or their agent that authorizes the consignee to collect imported cargo from a port, terminal, or warehouse. The D\/O fee is a carrier or forwarder charge \u2014 separate from customs duties and taxes \u2014 and is typically paid by the consignee or their agent at the destination port.<\/strong><\/p>\n<p>Below, we break down how the D\/O process works, who really pays the fees, and how to avoid costly delays \u2014 especially if you ship to Amazon FBA warehouses in the United States.<\/p>\n<h2>What exactly is a delivery order and why is it required for my shipment?<\/h2>\n<p>When we coordinate shipments from our Zhengzhou warehouse to US ports, one question comes up more than any other: why can&#39;t the consignee just show the <a href=\"https:\/\/vertexaisearch.cloud.google.com\/grounding-api-redirect\/AUZIYQEP8_it-qXxNtOlj99ffeIbuTavemRPJjViBEjdS25mGv2x-PZJgIp_L8uaw4JaGDhcokx9NF4tlWSbWy0P_b8cAW2hhwmTiSTpVDSagSFNAOOsPmbF9VnPHwbNlIwpWkduFhXtcQdVtGiO6FNgrws=\" target=\"_blank\" rel=\"noopener noreferrer\">bill of lading<\/a> <sup id=\"ref-1\"><a href=\"#footnote-1\" class=\"footnote-ref\">1<\/a><\/sup> and pick up the cargo <a href=\"https:\/\/vertexaisearch.cloud.google.com\/grounding-api-redirect\/AUZIYQGSNp468SZVm9SBYHfjtySuCGbLqMWdW5EyUkSsdM0_dNZcG7zH65uPEi5iuCAc2BcEoyHSxOZ1BTHIsJpKq_-aMIIL35QJDDyLQMJ3zkmg8q78CSoR654nQK-nTSUL1mone5NMTHTbwBOrmt27JI-MSskOgSL33BJLOwSyzQPHOZnd\" target=\"_blank\" rel=\"noopener noreferrer\">Delivery Order (D\/O)<\/a> <sup id=\"ref-2\"><a href=\"#footnote-2\" class=\"footnote-ref\">2<\/a><\/sup>?<\/p>\n<p><strong>A delivery order is the specific authorization document that allows the consignee or their agent to physically collect goods from a terminal or warehouse. It is required because the bill of lading alone is a title document, not a pickup permit \u2014 the port or warehouse will only release cargo upon presentation of a valid D\/O.<\/strong><\/p>\n<p><img decoding=\"async\" style=\"max-width:100%; height:auto;\" src=\"https:\/\/mbmlog.com\/wp-content\/uploads\/2026\/06\/v2-article-1780287050189-2.jpg\" alt=\"Authorization document for consignees to collect cargo from a terminal or warehouse (ID#2)\" title=\"Delivery Order Authorization Document\"><\/p>\n<h3>The Bill of Lading vs. the Delivery Order<\/h3>\n<p>Many importers confuse the bill of lading (B\/L) with the delivery order <a href=\"https:\/\/vertexaisearch.cloud.google.com\/grounding-api-redirect\/AUZIYQG-NrlWSZdoyiWcnN4o_qThigqY549C0AACJAZE7AWKl11jF1UOuEgpynKkmWqlERMhmEHiQwB2-Q9ZSOImAwzBUGl1FobeIr2ofSiyBIY6OhrfN8nx_S7TjZUUssF1otzxIKKR_8G7nH0Rs5-zu1Pa2ySkusvQTpHJo4JIuB8MEZ924IQdotf7ij5JewPnS1C9umBt7fewxo4txL4lIcW2\" target=\"_blank\" rel=\"noopener noreferrer\">customs duties and taxes<\/a> <sup id=\"ref-3\"><a href=\"#footnote-3\" class=\"footnote-ref\">3<\/a><\/sup>. They serve different purposes. The B\/L is a <a href=\"https:\/\/vertexaisearch.cloud.google.com\/grounding-api-redirect\/AUZIYQFDot4aFRYjVQUgFo0XA-Fo4kjaK2pkawDsYqm7wmG2zuskjhKf9IS8YaGJIXV-fvBkSuQaCx_U_vTHI6HKPAUDbCBP63Wxb-4rZL8IL6WSqxsGvAmANSWODxX9Lof7w8S70TrQjg9-4KIsegXwV6fsFt8IDUTxI50=\" target=\"_blank\" rel=\"noopener noreferrer\">contract of carriage<\/a> <sup id=\"ref-4\"><a href=\"#footnote-4\" class=\"footnote-ref\">4<\/a><\/sup> and a document of title. Think of it as proof that you own the goods. The D\/O, on the other hand, is the actual key that unlocks the warehouse door. Without a D\/O, the terminal operator will not hand over your container or cargo \u2014 no matter how many bills of lading you wave.<\/p>\n<p>In our day-to-day operations, we see this confusion cause real delays. A client once waited five extra days at the Port of Los Angeles because they assumed the B\/L was enough. It was not. They needed to exchange the B\/L for a D\/O at the carrier&#39;s local agent office first.<\/p>\n<h3>Who Issues the Delivery Order?<\/h3>\n<p>The D\/O can be issued by several parties depending on the shipping arrangement:<\/p>\n<ul>\n<li><strong>The ocean carrier or shipping line<\/strong> \u2014 for FCL (Full Container Load) shipments booked directly with the line.<\/li>\n<li><strong>A freight forwarder or NVOCC<\/strong> \u2014 for LCL (Less than Container Load) shipments or when the forwarder controls the freight.<\/li>\n<li><strong>The carrier&#39;s local agent<\/strong> \u2014 in many ports, the agent acts on behalf of the shipping line.<\/li>\n<\/ul>\n<h3>How the D\/O Process Works Step by Step<\/h3>\n<p>Here is a simplified overview of the typical D\/O process:<\/p>\n<table>\n<thead>\n<tr>\n<th>Step<\/th>\n<th>Action<\/th>\n<th>Who Does It<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>1<\/td>\n<td>Cargo arrives at destination port<\/td>\n<td>Carrier<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td>Arrival notice is sent to consignee or agent<\/td>\n<td>Carrier or forwarder<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td>Consignee surrenders original B\/L or provides telex release proof<\/td>\n<td>Consignee or customs broker<\/td>\n<\/tr>\n<tr>\n<td>4<\/td>\n<td>Outstanding freight and local charges are verified and paid<\/td>\n<td>Consignee or agent<\/td>\n<\/tr>\n<tr>\n<td>5<\/td>\n<td>D\/O fee is paid<\/td>\n<td>Consignee or agent<\/td>\n<\/tr>\n<tr>\n<td>6<\/td>\n<td>D\/O is issued<\/td>\n<td>Carrier, forwarder, or agent<\/td>\n<\/tr>\n<tr>\n<td>7<\/td>\n<td>Customs clearance proceeds and cargo is released<\/td>\n<td>Customs broker<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>The key takeaway: the D\/O sits between document verification and physical cargo release. It is the bridge that connects your paperwork to your product.<\/p>\n<h3>Why Is There a Fee for Something That Seems Administrative?<\/h3>\n<p>The D\/O fee covers the carrier&#39;s or forwarder&#39;s cost for processing the release, verifying documents, coordinating with the terminal, and issuing the authorization. It is not a government charge. It is a service fee. In many US ports, D\/O fees typically range from $50 to $150 per shipment, though this varies by carrier and port.<\/p>\n<h3>FCL vs. LCL: Does the D\/O Process Differ?<\/h3>\n<p>Yes. For FCL shipments, the D\/O is usually issued by the ocean carrier or their agent. For LCL shipments, the consolidator or NVOCC typically issues the D\/O because they control the cargo at the Container Freight Station (CFS). LCL shipments may also involve additional deconsolidation fees on top of the D\/O charge.<\/p>\n<div class=\"claim-pair\">\n<div class=\"claim claim-true\">\n<div class=\"claim-title\"><span class=\"claim-icon\">\u2714<\/span> A delivery order is a separate document from the bill of lading and is required for the physical release of cargo at the destination. <span class=\"claim-label\">True<\/span><\/div>\n<div class=\"claim-explanation\">The B\/L is a document of title and contract of carriage, while the D\/O is the terminal's or warehouse's recognized authorization to release goods to the consignee.<\/div>\n<\/div>\n<div class=\"claim claim-false\">\n<div class=\"claim-title\"><span class=\"claim-icon\">\u2718<\/span> Presenting the original bill of lading at the port is enough to collect your cargo without any other documents. <span class=\"claim-label\">False<\/span><\/div>\n<div class=\"claim-explanation\">The B\/L must first be surrendered or verified and exchanged for a D\/O before the terminal will release the shipment. The B\/L alone does not serve as a pickup permit.<\/div>\n<\/div>\n<\/div>\n<h2>Am I responsible for paying the delivery order fees if I use DDP services?<\/h2>\n<p>Our <a href=\"https:\/\/vertexaisearch.cloud.google.com\/grounding-api-redirect\/AUZIYQHrkh6trBk8JSKvslwijvTsxJxkDHr5HHwKtfBLqTR11gTYhtZ0gdOjK1qrqAkMlQgHBTYWnzfAh-GEk2iCjNUIUM2Cu_FWEV5-Bbkdl-XZgHTfZUtrcKL6fgyybW3u9z2yqRsk22OqDsp4yTFjnuUxG4ps_l_bWpWExDNAF0fioam6ci1QAQFbAbegeer3n3BQtVSqO1lqt1lBKBwTViSg\" target=\"_blank\" rel=\"noopener noreferrer\">DDP (Delivered Duty Paid)<\/a> <sup id=\"ref-5\"><a href=\"#footnote-5\" class=\"footnote-ref\">5<\/a><\/sup> service from China to the US is designed to remove exactly this kind of confusion \u2014 but the answer still depends on what your contract covers.<\/p>\n<p><strong>Under DDP Incoterms, the seller is responsible for all costs including import duties, taxes, and destination charges until goods reach the agreed delivery point. This typically means the D\/O fee is covered by the seller or their logistics provider. However, importers should always confirm that the D\/O fee is explicitly included in the DDP quote.<\/strong><\/p>\n<p><img decoding=\"async\" style=\"max-width:100%; height:auto;\" src=\"https:\/\/mbmlog.com\/wp-content\/uploads\/2026\/06\/v2-article-1780287051374-3.jpg\" alt=\"Seller responsibility for delivery order fees under DDP Incoterms for international shipping (ID#3)\" title=\"DDP Delivery Order Fees\"><\/p>\n<h3>Understanding Who Pays Under Different Incoterms<\/h3>\n<p>The question of &quot;who pays&quot; is almost always answered by the <a href=\"https:\/\/vertexaisearch.cloud.google.com\/grounding-api-redirect\/AUZIYQHp9gDRfCrd0i2bAPOY7hX9p0BPbD_eftZ2230DQRuEx2xiLO-APYSUCpunmznyYww2v0bfDIWtj8Q03E79ejLgQycmjg3CTlqV0ZWO7YrEwGPsmq9L6GSluAIMBKtHva5Am8UgHQoSKCRoxBILEJHqgg==\" target=\"_blank\" rel=\"noopener noreferrer\">Incoterms<\/a> <sup id=\"ref-6\"><a href=\"#footnote-6\" class=\"footnote-ref\">6<\/a><\/sup> agreed in the sales contract. Here is how common Incoterms affect D\/O fee responsibility:<\/p>\n<table>\n<thead>\n<tr>\n<th>Incoterm<\/th>\n<th>D\/O Fee Paid By<\/th>\n<th>Import Duty Paid By<\/th>\n<th>Customs Clearance Handled By<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>EXW (Ex Works)<\/td>\n<td>Buyer \/ Consignee<\/td>\n<td>Buyer<\/td>\n<td>Buyer<\/td>\n<\/tr>\n<tr>\n<td>FOB (Free on Board)<\/td>\n<td>Buyer \/ Consignee<\/td>\n<td>Buyer<\/td>\n<td>Buyer<\/td>\n<\/tr>\n<tr>\n<td>CIF (Cost, Insurance, Freight)<\/td>\n<td>Buyer \/ Consignee<\/td>\n<td>Buyer<\/td>\n<td>Buyer<\/td>\n<\/tr>\n<tr>\n<td>DAP (Delivered at Place)<\/td>\n<td>Buyer \/ Consignee<\/td>\n<td>Buyer<\/td>\n<td>Buyer<\/td>\n<\/tr>\n<tr>\n<td>DDP (Delivered Duty Paid)<\/td>\n<td>Seller \/ Seller&#39;s Agent<\/td>\n<td>Seller<\/td>\n<td>Seller<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Notice that under most Incoterms, the D\/O fee falls on the buyer. DDP is the exception where the seller takes on virtually all destination costs.<\/p>\n<h3>The DDP Promise \u2014 and Its Limits<\/h3>\n<p>When we quote DDP pricing to our clients, we include the D\/O fee, customs brokerage, import duties, and last-mile delivery. That is the whole point of DDP: one price, no surprises. But not every logistics provider defines DDP the same way. Some providers quote &quot;DDP&quot; but exclude certain destination charges like the D\/O fee, terminal handling, or chassis fees. Always ask for a detailed breakdown.<\/p>\n<h3>D\/O Fee vs. Customs Duty vs. Import Tax<\/h3>\n<p>This is where many importers get tripped up. They see a charge labeled &quot;D\/O fee&quot; and assume it is a government tax. It is not. Here is a clear comparison:<\/p>\n<table>\n<thead>\n<tr>\n<th>Charge Type<\/th>\n<th>Charged By<\/th>\n<th>Purpose<\/th>\n<th>Typical Amount (US)<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>D\/O Fee<\/td>\n<td>Carrier \/ Forwarder \/ Agent<\/td>\n<td>Document release processing<\/td>\n<td>$50 \u2013 $150<\/td>\n<\/tr>\n<tr>\n<td>Import Duty<\/td>\n<td>US Customs (CBP)<\/td>\n<td>Tax on imported goods based on HTS code<\/td>\n<td>Varies by product<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/vertexaisearch.cloud.google.com\/grounding-api-redirect\/AUZIYQEQ1n-tWOlS_zwM5Eka_IBlP6i4oBxFXLz1hoA4a9REV055VI0HrpWn4Lr_os6r6Pi9i1Wg5weLVhiQZ9VP6bySHz8P6SgJmJiN6_iYSja5qTfQI_jRcIxHWtRwH6tZoHEDSuu847ytTxmqIwYH4PFtXPL98_lPYufs\" target=\"_blank\" rel=\"noopener noreferrer\">Merchandise Processing Fee (MPF)<\/a> <sup id=\"ref-7\"><a href=\"#footnote-7\" class=\"footnote-ref\">7<\/a><\/sup><\/td>\n<td>US Customs (CBP)<\/td>\n<td>Processing fee for formal entries<\/td>\n<td>0.3464% of value<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/vertexaisearch.cloud.google.com\/grounding-api-redirect\/AUZIYQEMLZdrsS8-rL1YrZpqjI55KczHvDBOKlu_c60-p9rmqNkYISDHYnpFAj9NNMGBKkaFYoExKeV5HavJrVdm3qXUt4f6hVsTxTkNuXRIoKoTD2JZfQ-S8t8OG18k8yfyVNJchz6CaFRl8nMMdehUTb1Gc1oBrCbV3Q0Cs8HKASg=\" target=\"_blank\" rel=\"noopener noreferrer\">Harbor Maintenance Fee (HMF)<\/a> <sup id=\"ref-8\"><a href=\"#footnote-8\" class=\"footnote-ref\">8<\/a><\/sup><\/td>\n<td>US Customs (CBP)<\/td>\n<td>Port infrastructure funding<\/td>\n<td>0.125% of value<\/td>\n<\/tr>\n<tr>\n<td>Import Tax \/ Sales Tax<\/td>\n<td>State or federal authority<\/td>\n<td>Consumption tax (if applicable)<\/td>\n<td>Varies by state<\/td>\n<\/tr>\n<tr>\n<td>Customs Broker Fee<\/td>\n<td>Licensed customs broker<\/td>\n<td>Professional service for filing entries<\/td>\n<td>$150 \u2013 $400+<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>These are all separate line items. The D\/O fee is a private-sector charge for document handling. Duties and taxes are government-imposed charges. Knowing the difference prevents confusion and helps you budget accurately.<\/p>\n<h3>What If My DDP Provider Does Not Cover the D\/O Fee?<\/h3>\n<p>If you discover your DDP provider excluded the D\/O fee, you have two options. First, negotiate to have it added to the DDP quote. Second, pay it directly at the destination through your customs broker. Either way, the fee must be paid before cargo is released. At MBMLOG, we include it in every DDP quote because we believe transparency is non-negotiable.<\/p>\n<div class=\"claim-pair\">\n<div class=\"claim claim-true\">\n<div class=\"claim-title\"><span class=\"claim-icon\">\u2714<\/span> Under DDP Incoterms, the seller is generally responsible for all destination charges including the D\/O fee, import duties, and taxes. <span class=\"claim-label\">True<\/span><\/div>\n<div class=\"claim-explanation\">DDP places the maximum obligation on the seller, covering costs and risks until goods are delivered to the buyer's named place, including import clearance and associated fees.<\/div>\n<\/div>\n<div class=\"claim claim-false\">\n<div class=\"claim-title\"><span class=\"claim-icon\">\u2718<\/span> Every logistics provider that offers \"DDP service\" automatically includes the D\/O fee in their pricing. <span class=\"claim-label\">False<\/span><\/div>\n<div class=\"claim-explanation\">DDP definitions can vary between providers. Some exclude certain destination-side fees like the D\/O fee or terminal charges, so importers should always request a detailed cost breakdown before booking.<\/div>\n<\/div>\n<\/div>\n<h2>How does the delivery order process affect my Amazon FBA inventory timeline?<\/h2>\n<p>When we ship goods to Amazon FBA warehouses across the US, timing is everything. A single day of delay at the port can cascade into missed delivery appointments and lost sales.<\/p>\n<p><strong>The delivery order process directly impacts your Amazon FBA timeline because cargo cannot clear customs or be transported to an FBA warehouse until the D\/O is issued. Delays in obtaining the D\/O \u2014 due to missing documents, unpaid charges, or slow carrier processing \u2014 can add 2 to 5 business days to your overall transit time, risking stockouts and demurrage fees.<\/strong><\/p>\n<p><img decoding=\"async\" style=\"max-width:100%; height:auto;\" src=\"https:\/\/mbmlog.com\/wp-content\/uploads\/2026\/06\/v2-article-1780287052745-4.jpg\" alt=\"Impact of delivery order processing on Amazon FBA inventory timelines and customs clearance (ID#4)\" title=\"Amazon FBA Inventory Timeline\"><\/p>\n<h3>The FBA Clock Is Always Ticking<\/h3>\n<p>Amazon FBA sellers operate on tight inventory cycles. If your product runs out of stock, your listing drops in search rankings. Recovering those rankings can take weeks. So every day your cargo sits at the port waiting for a D\/O is a day closer to a potential stockout.<\/p>\n<p>Here is a typical timeline breakdown for a China-to-US FBA shipment:<\/p>\n<table>\n<thead>\n<tr>\n<th>Phase<\/th>\n<th>Duration<\/th>\n<th>Notes<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Factory to port (China)<\/td>\n<td>1\u20133 days<\/td>\n<td>Trucking or rail<\/td>\n<\/tr>\n<tr>\n<td>Ocean transit<\/td>\n<td>14\u201322 days<\/td>\n<td>Depends on route and port<\/td>\n<\/tr>\n<tr>\n<td>Arrival and D\/O issuance<\/td>\n<td>1\u20133 days<\/td>\n<td>Assumes documents are ready<\/td>\n<\/tr>\n<tr>\n<td>Customs clearance<\/td>\n<td>1\u20133 days<\/td>\n<td>Can be longer with inspections<\/td>\n<\/tr>\n<tr>\n<td>Drayage to FBA warehouse<\/td>\n<td>1\u20135 days<\/td>\n<td>Depends on warehouse location<\/td>\n<\/tr>\n<tr>\n<td>Amazon receiving and check-in<\/td>\n<td>2\u20137 days<\/td>\n<td>Amazon&#39;s own processing time<\/td>\n<\/tr>\n<tr>\n<td><strong>Total<\/strong><\/td>\n<td><strong>20\u201343 days<\/strong><\/td>\n<td><strong>D\/O delays extend this significantly<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Common D\/O Delays That Hurt FBA Sellers<\/h3>\n<p>From our experience managing hundreds of FBA shipments per month, here are the most common reasons a D\/O gets delayed:<\/p>\n<ul>\n<li><strong>Original B\/L not surrendered in time.<\/strong> If the shipper uses original bills of lading instead of telex release or sea waybill, the physical documents must arrive at the destination before the D\/O can be issued. This alone can add 3\u20135 days.<\/li>\n<li><strong>Unpaid freight charges.<\/strong> If the freight is collect (not prepaid), the carrier will not issue the D\/O until payment clears.<\/li>\n<li><strong>Mismatched consignee information.<\/strong> If the name on the B\/L does not match the entity requesting the D\/O, the carrier may require additional documentation or authorization letters.<\/li>\n<li><strong>Carrier processing backlogs.<\/strong> During peak season (August through November), US port carriers and agents may take longer to process D\/O requests.<\/li>\n<\/ul>\n<h3>How to Speed Up the D\/O for FBA Shipments<\/h3>\n<p>We recommend several best practices to our Amazon seller clients:<\/p>\n<p>Use telex release or sea waybill instead of original B\/L whenever possible. This eliminates the need to physically transport documents across the ocean. Ensure all freight charges are prepaid so there are no payment holds at destination. Verify that the consignee name on all documents matches exactly. Work with a customs broker who is already familiar with your carrier&#39;s D\/O process.<\/p>\n<h3>The Rise of Electronic Delivery Orders<\/h3>\n<p>More carriers are adopting electronic delivery orders (e-D\/O or EDO). This is a significant improvement for FBA sellers. Instead of physically visiting the carrier&#39;s office or waiting for paper documents, the D\/O is issued digitally and shared with the terminal and customs broker electronically. This can shave 1\u20132 days off the release process. However, not all carriers offer EDO at every port, so check availability with your logistics provider.<\/p>\n<div class=\"claim-pair\">\n<div class=\"claim claim-true\">\n<div class=\"claim-title\"><span class=\"claim-icon\">\u2714<\/span> Delays in D\/O issuance can add 2 to 5 business days to an Amazon FBA shipment timeline, increasing the risk of stockouts and demurrage charges. <span class=\"claim-label\">True<\/span><\/div>\n<div class=\"claim-explanation\">The D\/O must be issued before customs clearance and cargo pickup can begin. Any hold-up in this step directly delays downstream logistics activities including trucking to the FBA warehouse.<\/div>\n<\/div>\n<div class=\"claim claim-false\">\n<div class=\"claim-title\"><span class=\"claim-icon\">\u2718<\/span> Amazon FBA shipments are exempt from the D\/O process because Amazon handles cargo release directly. <span class=\"claim-label\">False<\/span><\/div>\n<div class=\"claim-explanation\">Amazon does not manage ocean freight or port release. The importer or their logistics agent must still obtain the D\/O and clear customs before cargo can be delivered to any FBA warehouse.<\/div>\n<\/div>\n<\/div>\n<h2>What should I do if my delivery order is delayed during US customs clearance?<\/h2>\n<p>In our years of managing US-bound shipments, we have seen delivery order delays trigger a chain reaction of costs \u2014 demurrage, detention, storage, and even missed Amazon delivery windows.<\/p>\n<p><strong>If your delivery order is delayed during US customs clearance, you should immediately contact your customs broker and freight forwarder to identify the cause, confirm that all required documents are submitted, verify that outstanding carrier charges are paid, and request expedited processing or an electronic D\/O if available. Proactive communication is the fastest way to resolve D\/O holds.<\/strong><\/p>\n<p><img decoding=\"async\" style=\"max-width:100%; height:auto;\" src=\"https:\/\/mbmlog.com\/wp-content\/uploads\/2026\/06\/v2-article-1780287053990-5.jpg\" alt=\"Steps to resolve delivery order delays during US customs clearance with freight forwarders (ID#5)\" title=\"Resolving Customs Clearance Delays\"><\/p>\n<h3>Step 1: Identify the Root Cause<\/h3>\n<p>The first thing to do is find out exactly why the D\/O has not been issued. Common causes include:<\/p>\n<ul>\n<li>The original B\/L has not arrived or been surrendered.<\/li>\n<li>The carrier has outstanding charges that need to be settled.<\/li>\n<li>There is a discrepancy in the consignee name or other document details.<\/li>\n<li>The carrier&#39;s local office is experiencing processing delays.<\/li>\n<li>A customs hold has been placed on the shipment, preventing the D\/O from being activated.<\/li>\n<\/ul>\n<p>Your customs broker is usually the best person to diagnose this. They interact with both the carrier&#39;s agent and <a href=\"https:\/\/vertexaisearch.cloud.google.com\/grounding-api-redirect\/AUZIYQG13gyNByc7RTm1kbL_3YTh-nmiTK2F28XSDDxNAK1vVUOlT-GlwgxdwyG-fQbP03Qcu9XTNzfX2L5C_T20s1vWbJp4LoU6ZCZpkwJaJ1yv\" target=\"_blank\" rel=\"noopener noreferrer\">US Customs and Border Protection (CBP)<\/a> <sup id=\"ref-9\"><a href=\"#footnote-9\" class=\"footnote-ref\">9<\/a><\/sup> daily.<\/p>\n<h3>Step 2: Resolve Document Issues Quickly<\/h3>\n<p>If the delay is caused by missing or incorrect documents, act fast. Request a telex release confirmation from the shipper if original B\/Ls are lost or delayed. Provide a letter of indemnity if the carrier requires one. Correct any consignee name mismatches by submitting an amendment request to the carrier \u2014 though this can take time, so accuracy upfront is critical.<\/p>\n<h3>Step 3: Pay Outstanding Charges<\/h3>\n<p>Carriers will not release the D\/O if there are unpaid freight or local charges. Ask your forwarder or broker for a full list of charges due. Pay them immediately. Even a small unpaid balance can hold up the entire release.<\/p>\n<h3>Step 4: Request an Electronic D\/O<\/h3>\n<p>If the carrier offers electronic delivery orders at your port, ask your broker to request one. EDOs bypass the need for physical document exchange and can be processed in hours rather than days. More US ports are accepting EDOs, and this trend is accelerating.<\/p>\n<h3>Step 5: Monitor Demurrage and Detention Free Time<\/h3>\n<p>While you are resolving the D\/O delay, keep a close eye on your demurrage and detention free time. Most carriers offer 3\u20135 free days at the terminal after vessel discharge. After that, daily charges apply \u2014 and they add up quickly.<\/p>\n<h3>What About Customs Holds?<\/h3>\n<p>Sometimes the D\/O delay is not the carrier&#39;s fault at all. CBP may place a hold on your shipment for inspection, document review, or compliance checks. In this case, the D\/O may already be issued, but the cargo cannot move until customs releases it. Your broker should be filing any required documentation with CBP and requesting release as soon as the hold condition is satisfied.<\/p>\n<h3>Practical Tips to Prevent D\/O Delays<\/h3>\n<p>Based on our operational experience, here are the top preventive measures:<\/p>\n<ul>\n<li>Always use telex release or sea waybill for faster document processing.<\/li>\n<li>Prepay all freight charges to avoid payment-related holds.<\/li>\n<li>Double-check consignee details on every document before shipment.<\/li>\n<li>Choose a logistics partner with strong carrier relationships at your destination port.<\/li>\n<li>Build 3\u20135 buffer days into your supply chain timeline to account for potential D\/O processing time.<\/li>\n<li>Keep digital copies of all shipping documents readily accessible.<\/li>\n<\/ul>\n<p>At MBMLOG, we assign a dedicated coordinator to every shipment specifically to monitor the D\/O status and intervene the moment any delay appears. Prevention is always cheaper than recovery.<\/p>\n<div class=\"claim-pair\">\n<div class=\"claim claim-true\">\n<div class=\"claim-title\"><span class=\"claim-icon\">\u2714<\/span> Contacting your customs broker and <a href=\"https:\/\/vertexaisearch.cloud.google.com\/grounding-api-redirect\/AUZIYQGL_4l13ZA4pMVLTjnJv3x06XtjZJylXJMID-BRPuEA2rYrYGpYCPq0Odi_-_wIHIGxdxp-i5myPhGtS4XuSvODD2xornIzMGwW6B34WKMpPDg23OxOryOA-DGNGLPjifFhxAiO_NJxAAA3\" target=\"_blank\" rel=\"noopener noreferrer\">freight forwarder<\/a> <sup id=\"ref-10\"><a href=\"#footnote-10\" class=\"footnote-ref\">10<\/a><\/sup> immediately is the most effective first step when a delivery order is delayed. <span class=\"claim-label\">True<\/span><\/div>\n<div class=\"claim-explanation\">These parties have direct access to the carrier's agent and CBP systems, allowing them to quickly identify the cause of the delay and take corrective action.<\/div>\n<\/div>\n<div class=\"claim claim-false\">\n<div class=\"claim-title\"><span class=\"claim-icon\">\u2718<\/span> If your D\/O is delayed, you can simply go to the port terminal and collect your cargo by showing your bill of lading. <span class=\"claim-label\">False<\/span><\/div>\n<div class=\"claim-explanation\">Port terminals and warehouses only release cargo upon presentation of a valid delivery order. The bill of lading alone is not accepted as a pickup authorization at any US terminal.<\/div>\n<\/div>\n<\/div>\n<h2>Conclusion<\/h2>\n<p>The delivery order is a small document with outsized impact on your import timeline and costs. Understanding what it is, who pays for it, and how to avoid delays puts you in control of your supply chain.<\/p>\n<h2>Footnotes<\/h2>\n<p><span id=\"footnote-1\"><br \/>\n1. Defines the bill of lading as a legal contract and receipt. <a href=\"#ref-1\" class=\"footnote-backref\">\u21a9\ufe0e<\/a><br \/>\n<\/span><\/p>\n<p><span id=\"footnote-2\"><br \/>\n2. Defines delivery order and its importance in shipping. <a href=\"#ref-2\" class=\"footnote-backref\">\u21a9\ufe0e<\/a><br \/>\n<\/span><\/p>\n<p><span id=\"footnote-3\"><br \/>\n3. Explains the definition and types of import duties and taxes. <a href=\"#ref-3\" class=\"footnote-backref\">\u21a9\ufe0e<\/a><br \/>\n<\/span><\/p>\n<p><span id=\"footnote-4\"><br \/>\n4. Explains the legal agreement between carrier and shipper. <a href=\"#ref-4\" class=\"footnote-backref\">\u21a9\ufe0e<\/a><br \/>\n<\/span><\/p>\n<p><span id=\"footnote-5\"><br \/>\n5. Details the responsibilities under DDP Incoterms. <a href=\"#ref-5\" class=\"footnote-backref\">\u21a9\ufe0e<\/a><br \/>\n<\/span><\/p>\n<p><span id=\"footnote-6\"><br \/>\n6. Provides official information on international commercial terms. <a href=\"#ref-6\" class=\"footnote-backref\">\u21a9\ufe0e<\/a><br \/>\n<\/span><\/p>\n<p><span id=\"footnote-7\"><br \/>\n7. Explains a specific fee charged by US Customs. <a href=\"#ref-7\" class=\"footnote-backref\">\u21a9\ufe0e<\/a><br \/>\n<\/span><\/p>\n<p><span id=\"footnote-8\"><br \/>\n8. Provides details on the Harbor Maintenance Fee. <a href=\"#ref-8\" class=\"footnote-backref\">\u21a9\ufe0e<\/a><br \/>\n<\/span><\/p>\n<p><span id=\"footnote-9\"><br \/>\n9. Official source for US Customs and Border Protection. <a href=\"#ref-9\" class=\"footnote-backref\">\u21a9\ufe0e<\/a><br \/>\n<\/span><\/p>\n<p><span id=\"footnote-10\"><br \/>\n10. Describes the role of a freight forwarder in logistics. <a href=\"#ref-10\" class=\"footnote-backref\">\u21a9\ufe0e<\/a><br \/>\n<\/span><\/p>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What Is a Delivery Order (D\/O) and Who Pays the Fees When Importing?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"A Delivery Order (D\/O) is a release document issued by a carrier, freight forwarder, or their agent that authorizes the consignee to collect imported cargo from a port, terminal, or warehouse. 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It is required because the bill of lading alone is a title document, not a pickup permit \u2014 the port or warehouse will only release cargo upon presentation of a valid D\/O.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Am I responsible for paying the delivery order fees if I use DDP services?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Under DDP Incoterms, the seller is responsible for all costs including import duties, taxes, and destination charges until goods reach the agreed delivery point. This typically means the D\/O fee is covered by the seller or their logistics provider. However, importers should always confirm that the D\/O fee is explicitly included in the DDP quote.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How does the delivery order process affect my Amazon FBA inventory timeline?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The delivery order process directly impacts your Amazon FBA timeline because cargo cannot clear customs or be transported to an FBA warehouse until the D\/O is issued. 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\"Organization\",\n      \"name\": \"Article Author\"\n    },\n    \"reviewRating\": {\n      \"@type\": \"Rating\",\n      \"ratingValue\": 1,\n      \"bestRating\": 5,\n      \"worstRating\": 1,\n      \"alternateName\": \"False\"\n    }\n  },\n  {\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"ClaimReview\",\n    \"url\": \"\",\n    \"claimReviewed\": \"Under DDP Incoterms, the seller is generally responsible for all destination charges including the D\/O fee, import duties, and taxes.\",\n    \"author\": {\n      \"@type\": \"Organization\",\n      \"name\": \"Article Author\"\n    },\n    \"reviewRating\": {\n      \"@type\": \"Rating\",\n      \"ratingValue\": 5,\n      \"bestRating\": 5,\n      \"worstRating\": 1,\n      \"alternateName\": \"True\"\n    }\n  },\n  {\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"ClaimReview\",\n    \"url\": \"\",\n    \"claimReviewed\": \"Every logistics provider that offers \\\"DDP service\\\" automatically 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effective first step when a delivery order is delayed.\",\n    \"author\": {\n      \"@type\": \"Organization\",\n      \"name\": \"Article Author\"\n    },\n    \"reviewRating\": {\n      \"@type\": \"Rating\",\n      \"ratingValue\": 5,\n      \"bestRating\": 5,\n      \"worstRating\": 1,\n      \"alternateName\": \"True\"\n    }\n  },\n  {\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"ClaimReview\",\n    \"url\": \"\",\n    \"claimReviewed\": \"If your D\/O is delayed, you can simply go to the port terminal and collect your cargo by showing your bill of lading.\",\n    \"author\": {\n      \"@type\": \"Organization\",\n      \"name\": \"Article Author\"\n    },\n    \"reviewRating\": {\n      \"@type\": \"Rating\",\n      \"ratingValue\": 1,\n      \"bestRating\": 5,\n      \"worstRating\": 1,\n      \"alternateName\": \"False\"\n    }\n  }\n]\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Delivery Order (D\/O) is a release document issued by a 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